Senior IT Technician

2nd Line Desktop Support

Engineering & Manufacturing Industry

Birmingham - B3 area

Up to £40k per annum

Day Shifts, Pension, Holidays

Are you an experienced Senior IT Support Engineer or 2nd Line Support Technician with the potential to manage or supervise others and a logical approach to problem-solving? If so, we have an interesting opportunity for you, commutable from Dudley, Walsall, Wolverhampton and Coventry.

Our Birmingham-based client is a leading engineering solution supplier to their chosen precision industries. They pride themselves on delivering top-notch products and services to their clients and are looking for a new Senior Information Technology Support Technician to join their growing team.

Reporting to and working closely with the IT Manager, this office-based hands-on role will see you providing support to both onsite and remote workers. You will support the IT Manager ensuring the availability of IT systems and services, and step in during periods of absence. You will be a strong problem solver with great communication skills who has experience resolving complex issues in a high-paced environment.

To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. We are looking for individuals who can learn systems and processes quickly, and be able to work as part of a team whilst showing initiative.

The Role of Senior IT Technician:

- Take overall responsibility for the day-to-day operation of the IT support service, ensuring the appropriate service levels are maintained and the system is reliable

- Ensure that all users of the Business’s IT systems and services receive outstanding support through ensuring that requests, faults and issues are logged, actioned and resolved within agreed SLA’s and those clear communications are made to the users on the process of their request.

- Overall responsibility for the IT service desk, ensuring that all requests for IT support are actioned in accordance with service desk procedures and priorities

- Accountable and responsible for delivering day-to-day IT support to all users, and addressing ongoing or reoccurring issues impacting the service

- Responsible for developing, embedding, and managing the methods of working practices within the IT Support Team, including proactive IT support to end users to ensure that a high quality, professional IT service is provided to the college community

- Work collaboratively with the IT Manager to ensure the IT support service meets the needs of its users and contribute to the future development of the service and the Business’s IT strategy

- Responsible for the maintenance and management of an up-to-date assets register enabling the tracking of all ICT assets

- Responsible for the maintenance of up-to-date documentation of all relevant IT and AV systems and hardware, including the maintenance contracts and warranties

- Maintaining documentation on IT Hardware, software and audio-visual equipment including digital and printed format, ensuring the user guides and knowledgebase articles are available to users

- Acting as an escalation role for the IT support technicians 

- Provide support for events, internal and external where IT support is required, including setting up and testing of equipment

- Providing training to all users of the Business’s IT systems and services

- Supporting and maintaining all devices owned user technology including desktops, laptops, printers, software, and mobile devices

- Maintain general tidiness of the workplace in the interests of health and safety

- Supporting 2D/3D CAD software

- Maintaining the companies Cyber Essentials Plus Accreditation

Experience Required - 2nd Line Support:

- At least 3 years' experience in a 2nd Line Support role

- Ability to lead a team or step up into this type of role

- Experience of desk-side support

- Experience in providing support to different types of users 

- Sound knowledge of Microsoft Operating Systems, Active Directory, Office 365 and ITIL

- Experience with (or knowledge of) Intune, Powershell and AutoPilot

- Able to use a wide range of multimedia equipment

- Able to work effectively as member of a team, providing support to colleagues and demonstrating a flexible approach

- Understands The Business needs, and has an awareness of providing good customer service

- Able to resolve straightforward problems

- You will be required to pass a security clearance, which means you must be a British citizen and cannot hold dual nationality

The Package - IT Support Engineer:

- Starting salary up to £40k per annum, depending on experience

- Progression opportunities

- Monday to Friday, Day Shifts, Early finish Fridays’

- Pension scheme

- 28 Days Holiday

About Precision People:

Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.

Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidate's expectations.

Interested? To apply for this Senior IT Support Technician position, here are your two options:

1. "This is the job for me! When can I start?" - Call 0116 2545433 now and let’s discuss your experience. Ask for Dan Henderson between 8.30am - 5.30pm

2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know

PPDEL