Customer Service Manager
Construction Equipment / Plant 
RM20 1WJ - Office Location
Starting salary £35,000 per annum
Mon-Fri Day Shifts 
50/50 Hybrid/Office, Matched Pension, Life Assurance, Car Allowance


Are you a motivated individual with experience managing a customer service team? If the answer is yes please read on..

We are looking for a Customer Service Manager in the South East to join a growing aftersales and service team for a market leader in construction equipment. Due to nationwide growth, the company is expanding their team. This is a full-time permanent position responsible for the management of the customer service team and is commutable from the RM20 postcode. 

The Role - Customer Service Manager:

• Lead and manage a team of seven across three locations (both in person and remotely)
• Oversee ERP & CRM systems, ensuring efficiency and proper use.
• Monitor order processing from receipt to dispatch
• Drive customer portal adoption and enhance online order processes
• Coordinate with warehouse & logistics teams for smooth operations
• Analyse and manage pricing & discount structures
• Handle customer queries, complaints, and escalations
• Plan and execute seasonal promotions and campaigns
• Manage team performance, development, and remote workers
• Work with internal departments to improve customer satisfaction
• Ensure the health, safety, and well-being of the team

Key Candidate Requirements - Customer Service Manager:

• 5 years of experience in a Customer Service Management / Supervisor position
• Experience using Microsoft Dynamics CRM or similar CRM system
• Experienced in leading and motivating a team of 5 or more 
• Must hold a UK driving licence and access to your own vehicle
• Excellent communication & organisational skills.
• Prepared to Travel – Within the UK and potentially Europe when required
• Willingness to work in a demanding & customer-focused environment
• Ability to build & maintain employee and customer relationships.
• Good Microsoft Office Skills – Excel, Word, PowerPoint, Outlook, Workday.
• Knowledge of SAP/AS400 Platforms (desirable)
  
  

The Package - Customer Service Manager:

• £35,000-£40,000 per annum
• 50/50 office-based and hybrid 

• Monday - Friday Day Shifts 37.5 hours
• 33 days holiday (including annual leave)
• Up to 8% matched pension
• Company laptop and phone provided
• Car Allowance
• Life Assurance 

Interested? To apply for this Customer Service Manager position, here are your two options:

1. "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know

Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system. PPDEL